Effective service ultimately rest with those charged, providing this service on daily basis.

Recruitment is an important variable. We will look closely at this process to assure ourselves that selected personnel understands its importance.

The staff assigned will be assessed based on their aptitude for customer relations.

The supervisory staff needs to be experienced in handling conflict resolution, possess a high measure of self-reliance and know how to make

appropriate discretionary decisions and act on them accordingly.

We believe training our personnel plays a key role in maintaining the standards and quality of our services.

All personnel’s need to be shown how to carry out their duties to meet our standards and your expectations.

Trainings should reflect a multimedia approach involving classroom training, audio and video learning, computer aided instruction and on the job execution.

Training schedule comprises of following topics:

• Turn out & Conduct
• Physical Fitness.
• Material Movement.
• Vendors Employee Management.
• Documentation.
• Data Operators
• VMS (Visitors Management System)
• Soft Skills.
• Use of communication equipment.
• Fire Prevention and Control.
• Surveillance and Vigilance.
• Crowd control/Violence at work place.
• Use of Security Equipment
• Checking of Persons.
• First Aid.
• Traffic Management.
• Gate/Lobby Management 
• Access Management

Our support structure offers the highest levels of specialist support directly employed by 4 SHIELD Team; service to meet the needs of our customers and employees.

Assigned to individual site, responsible for day to day activity & requirement. To make sure the employee query are been resolved in timely manner.

Self delivers all training courses. This ensures that all employees are trained to our expected standards and all employees feel part of 4 Shield culture from the very start of their employment.

Conduct welfare visits and provide immediate response to our staff and customers. Ensure that we always have a presence to oversee the running of our SERVICE.

Assigned to each customer and are responsible for the contractual requirement and performance management of each contract.

To ensure every contract is reviewed for efficiencies every day. Our teams are responsible for assessing staff performance throughout the year, & conducting mystery exercises & tests.

They are apportioned across the service in order to reach management team to have experienced local support in all issues / up sell related services.

Every contract is visited by our Compliance team to ensure the compliances and continuous audits on the same can occur on time. On time wages / payment is responsibility of account manager.

KPI indicators measures the proficiency of its personnel, management and determine the overall health of the business. 

Performance indicators are often grouped together to create comprehensive reports that can be used to develop better strategies for training, management delegation and modify the existing business plan for better streamlining.

The Key indicators on which performance is been rates are as follow:

• Selection
• On Time Deployment
• Soft Skills.
• Physical Fitness
• Documentation
• Routine Check up
• Surprise Check up
• VMS (Visitors Management System)
• Reporting
  • Daily Reports
  • Weekly Reports
  • Monthly Reports
• On Site Training
  • First Aid
  • Fire Fighting
  • Etiquette & mannerism
  • Site Knowledge